Every order is carefully processed, quality inspected, and securely packaged before dispatch to ensure the highest standards of quality and presentation.
Order Cut-off Time: 5:00 PM (MST) Processing Time: 24–48 hours Estimated Delivery: 1–5 business days
You may return your item within 15 days of receiving your order.
All return requests are reviewed and processed within 15 business days.
Once approved, refunds will be issued within 24–48 hours.
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How to return or exchange an item
How to return an item
We support returns within 15 days of receiving your product.
Once your return request is submitted, our team will review and approve it. If approved,
you are required to send the item back within 72 hours via your chosen shipping carrier.
After the returned item has been received and verified, your refund will be issued to your original payment method within 1 business day.
Regarding exchanges
We support returns and exchanges in the following cases:
Manufacturing defects
Damage during shipping
Incorrect item delivered
The product is unused and in its original condition
The return request is submitted within the valid return period
Responsibility for paying return shipping costs
If the return is due to our error, including defective items, manufacturing issues, or incorrect products delivered, we will cover all return shipping costs.
If the return is not due to our fault, such as a change of mind or incorrect size selection, the customer will be responsible for the return shipping costs.
Return policy
We want you to love your purchase, but if you’re not completely satisfied, we offer an easy exchange process. Please review our exchange policy below:
Criteria for eligibility to exchange goods
We support jewelry exchanges within 30 days of receiving your order.
Items must be unused, in original condition, and include all original packaging, tags, and accessories.
Return policy
If the issue is caused by our company, including defective items, manufacturing faults, or incorrect products delivered, we will cover all shipping costs for both the return and the replacement shipment.
For size or style exchanges, customers are responsible for the return shipping costs, while we will cover the shipping cost of sending the replacement item to you.
Exchange request process
Please contact our customer support team to initiate the exchange process. We will provide you with return instructions and the necessary exchange authorization details.
Once the returned item has been received, we will process your request and ship the replacement product within 1–3 business days.
